Shop Policies

Shop Policies & Customer Information

We want every visit to Backfire Barn to be clear, safe, and straightforward. The policies below explain how we handle your information, how we keep our work environment safe, and what we expect when vehicles or equipment are brought in for service.

Please take a moment to review these policies. If you have any questions, just give us a call and we’ll be happy to walk you through how they apply to your situation.

Privacy Policy

Our Privacy Policy explains what information we collect when you use our website or contact us, how that information is used, and how we protect it. It also explains how we handle mobile and text messaging data.

What information we collect and why
How we use your contact details
How your information is protected
When (and if) information may be shared

View Privacy Policy

Vehicle Cleanliness & Safety

For the safety of our technicians and other customers, we may decline service on vehicles or equipment that are excessively unsanitary or present a health or safety risk. This policy explains what conditions may lead to a decline and how storage fees apply if that happens.

Examples of conditions that may be declined
Storage fees for declined vehicles
Customer responsibilities before drop-off

View Cleanliness Policy

Additional Shop Practices

In addition to the written policies above, the following practices apply to most repairs and services:

Estimates & Authorizations: Whenever possible, we provide an estimate and obtain approval before performing billable work.
Communication: If we discover additional concerns during a repair, we’ll contact you with updated information and get authorization before proceeding.
Service by Appointment: We schedule work by appointment so your vehicle or equipment can be worked into our shop plan deliberately, rather than “whenever there’s time.”
Equipment Left Beyond Pickup Window: Vehicles or equipment left past the allowed pickup window may accrue storage charges and may eventually be subject to sale as allowed by law to recover unpaid balances.

Full details on labor and storage can be found on our Labor & Storage Rates page, and information about preparing your vehicle or equipment before drop-off can be found on our Appointment Prep page.

Questions About Any Policy?

If you’re unsure how a particular policy applies to your situation, please reach out. We’d rather answer questions up front than have you be surprised later.

Call us at 409.283.9177 or use our online form to request an appointment and we’ll be glad to help clarify anything you’re unsure about.

Request an Appointment